COMPANY & PROVIDER INFORMATION
Clear roles.
Accountable care.
Who operates this website, who provides clinical care, and who dispenses medicines.
The First Reach Clinic website is operated by First Reach Digital Ltd, which manages the website, bookings and non-clinical administration. Clinical consultations and prescribing services are provided by Smiths Medical Group Ltd, which is responsible for clinical care, prescribing decisions and clinical governance. Medicines are dispensed and supplied by Jayty Ltd through its registered pharmacy, subject to independent pharmacist checks.
Treatment is offered following an appropriate clinical assessment. A consultation does not guarantee a prescription.
The website remains in preparation. These provider details do not mean that bookings, patient registration or prescribing are available through this website. See appointment information for current availability.
Website operator
First Reach Digital Ltd
Company number: 17293413
Registered office:
66 Paul Street
London, EC2A 4NA
United Kingdom
This is the registered office, not a patient appointment location.
Clinical provider
Smiths Medical Group Ltd
CQC-registered location:
Unit 10 Darwin House, Innovation Centre
Pensnett Trading Estate
Kingswinford, DY6 7YB
CQC location ID: 1-29850821993
View Smiths Medical Group’s CQC registration
This registration belongs to Smiths Medical Group Ltd, the clinical provider, rather than First Reach Digital Ltd.
Dispensing pharmacy
Inspire Pharmacy — Ibstock
Operated by Jayty Ltd
33 High Street
Ibstock, Leicestershire
LE67 6LG
GPhC premises registration: 1034074
View Inspire Pharmacy’s GPhC registration
View GPhC premises details and inspections
Superintendent Pharmacist:
Vikram Patel — GPhC 2077100
Who is responsible for what?
| Function | Company | Responsibilities |
|---|---|---|
| Website and commercial business | First Reach Digital Ltd | Website, marketing, bookings, payment administration and non-clinical customer support. |
| Consultations and prescribing | Smiths Medical Group Ltd, providing the First Reach Clinic clinical service | Clinical assessments, prescribing decisions, clinician supervision, clinical governance, safeguarding, monitoring and follow-up. |
| Dispensing medicines | Jayty Ltd, through Inspire Pharmacy — Ibstock | Independent pharmacist checks, dispensing, counselling, medicine supply and delivery arrangements, subject to the pharmacy’s registration and any conditions. |
Privacy Policy
The clinic’s full privacy notice and information-sharing arrangements have not yet been published. They need to be available before a live patient system collects personal or medical information. Please do not submit medical records or sensitive health details through this website’s preview pages.
Our safety checks use Stripe Identity for identity verification and ORB for permission-based access by Smiths Medical Group Ltd to available NHS GP records. The specific Stripe checks, including whether selfie matching is enabled, are not yet confirmed. If selfie matching is enabled, it involves facial biometric processing and must be explained before verification and in the full privacy notice.
The full notice must explain what information each organisation receives, how it is used and shared, retention periods and your rights before live verification begins. Read about our safety checks and your information. Stripe’s privacy policy explains Stripe’s own processing.
Terms and Conditions
Booking terms, fees, cancellation and refund arrangements have not yet been published. No appointment bookings or payments are currently accepted through this website. See appointment information.
Complaints
The First Reach Clinic complaints procedure, including clinical and non-clinical contacts and escalation arrangements, is being finalised. For website or administration enquiries, contact help@firstreach.clinic.
For a concern about dispensing or medicine supply by Inspire Pharmacy — Ibstock, visit the pharmacy’s contact and complaints information. Its procedure is separate from the clinic’s.
Contact Us
Website and non-clinical administration: help@firstreach.clinic.
Please do not include medical records, identity documents or sensitive health information in an initial email. A secure clinical contact route and clinic opening hours will be published once confirmed.