Start with
a conversation.

Medical assessment: a suitably qualified clinician from Smiths Medical Group Ltd assesses health concerns and whether investigations, treatment or referral may be appropriate. Prescribing, where clinically appropriate and within the confirmed service scope, is a separate clinical decision.

Counselling and talking therapies: support from an appropriately qualified therapist. First Reach’s therapy arrangements are not yet confirmed. The independent services on our support page can be contacted directly.

Dispensing: a dispensing pharmacy carries out its own checks before supplying a medicine. Our dispensing pharmacy is Inspire Pharmacy — Ibstock, operated by Jayty Ltd. Smiths Medical Group Ltd is responsible for clinical care. View provider details and CQC/GPhC registrations. Individual clinician profiles will be published before booking opens.

A medicines assessment needs more than an online questionnaire. Relevant information includes your medical history, current and recent medicines, allergies, previous care, alcohol or substance use, and risks affecting your safety.

A clinician may need to verify information with clinical records, your GP or usual prescriber, and may need an examination or further assessment before deciding. Our data and safety checks page explains Stripe Identity and permission-based ORB record access. The full privacy notice and operational assessment pathway are being finalised before bookings open.

An appointment does not guarantee treatment or a prescription.

Video consultations are the planned focus. A quiet, private space, a reliable internet connection and a device with a camera and microphone can help you prepare.

Online assessment is not suitable for every concern. Some people need face-to-face assessment or another service. In-person availability and the clinic address remain unconfirmed; no appointments can currently be reserved.

Care may involve review appointments, monitoring or support from another service. Smiths Medical Group Ltd is responsible for clinical follow-up. Review schedules, patient contact arrangements and coordination with a GP or usual prescriber are being finalised.

Prescribers and dispensing pharmacists make separate professional decisions. A prescription does not oblige a pharmacist to supply a medicine if there are unresolved safety or legal concerns.

If prescribing is unsafe or there is not enough reliable information to make a safe decision, a prescription should not be issued. Further assessment or another care pathway may be needed. The clinic’s specific process will be published once approved by its clinical lead. This includes how decisions are explained, how further care is arranged and how any payment is handled under the agreed terms.

Independent helplines and therapy can complement medical care, but do not replace clinical assessment or supervised withdrawal support.